Introduction

Welcome to npssuper.com, a platform operated by New Piliyandala Stores (Pvt) Limited and its affiliates and subsidiaries (collectively, "npssuper," "we," "us," or "our"). npssuper takes its responsibilities under applicable privacy laws and regulations seriously and is committed to respecting the privacy rights and concerns of all users of the npssuper website.

 

We refer to the Platform and the services we offer as described on our Platform collectively as the "Services," and "Users" refer to users who have an account with us and use the Platform. We recognize the importance of the personal information you provide to us and believe we have a responsibility to properly manage, protect, and process your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and/or process the personal information you provide to us and our data, whether now or in the future, and to help you make informed decisions before providing any personal information to us.

Please read this Privacy Policy carefully. If you have any questions about this information or our privacy practices, please contact us via the Live Chat/Contact Us link.

 

1.1 Personal Data means any information about an individual that can be used to identify that individual, or from such information or any other information an organization has or may have access to, such as personal data, including name, national identification number, etc.

1.2 By using the Services, registering an account with us, visiting the Platform, and accessing the information, you acknowledge and agree that you accept the practices, terms, conditions, disclosure, and processing of your personal data as set forth in this Privacy Policy. If you do not consent to our processing of your personal data as set forth in this Privacy Policy, please do not access the Platform. If we change the Privacy Policy, we will notify you of such changes on the Platform. We reserve the right to amend this Privacy Policy at any time, to the fullest extent permitted by law. Your continued use of the Services, including continued purchases after such amendments, constitutes your acknowledgement and acceptance of the amendments to this Privacy Policy.

1.3 This Policy shall apply in conjunction with any contracts, notices, consent agreements, etc., relating to the collection, disclosure, and processing of your personal data, and this Policy shall not supersede any contracts or agreements, unless we expressly provide otherwise.

1.4 This Policy shall apply to all buyers and merchants using our Npssuper, unless expressly provided otherwise.

When does Npssuper collect personal data?

2.1 Npssuper collects your personal data as follows

(a) when you access and use our services or register a new account with us

(b) when you submit forms, including application forms or other forms related to our products

(c ) when you interact with us, such as via phone, WhatsApp, etc.

(d) when you use electronic services through our website, including but not limited to cookies that we may use when you use the website

(e) when you authorize us to share any information on our website through your device

(f) when you link your Npssuper account to your social media accounts

(g) when you make payments for our services

(h) when you provide feedback or suggestions.

2.2 In some cases, you may provide us with personal data about other individuals, such as your family members. If you provide such personal data to us, you represent and warrant that you have obtained their consent to provide their personal data in accordance with this policy.

What personal data does Npssuper collect?

3.1 Personal data collected by Npssuper includes:

  1. Name
  2. Email address
  3. Birthday ( to verify age )
  4. Billing address for products
  5. Bank account details and payment information
  6. Contact number
  7. Address
  8. Information about the device used to access the website
  9. Images uploaded by you

Communication and marketing data, such as interest in receiving marketing promotions

Transaction and access data, including product search details, order lists, etc.

Information about your location

Other information about users when users register to use our website

3.2 You agree not to provide us with any misleading information, and you agree to notify us of any changes to this information.

3.3 If you register as a user of our platform through your social media account, your Npssuper account, or use any of Npssuper's social media features, we may access your information you voluntarily provide to your social media account provider under the terms and conditions of that provider. We will always handle your personal data in accordance with these terms and conditions.

Other Data Collection

4.1 In most cases, when you access our web platforms and mobile applications, your device will transmit information that may include your personal data. This information is recorded by the web server when you browse our website. These information typically includes, but is not limited to, your device's IP address, computer/mobile operating system, browser version, mobile device type, mobile device characteristics, mobile device identifier,  referring webpage address, the pages you visited on our platform and mobile applications, and the time of your visit. Cookies may also be used to help the platform remember your last visit. When you log in, this information is associated with your user account, and this information is used to compile and analyze anonymous statistics to help us understand visitor behavior on our website.

4.2 Our Web site collect information about the location of your device using technologies such as GPS. We collect, use, disclose, and process this information for the purposes set out in Section 6.1 under one or more of the following purposes: providing location-aware services you request, delivering location-related content, or as part of the services our website provides for most devices. You can revoke your right to receive information about your location through the settings on your device.

4.3 As with viewing pages on our websites, you may also access content and advertisements on our platforms. Such information may be sent to us, but instead of sending us information about your page visits, your device will send us information about the content and software installed through the Services, Platforms, and the duration of your visits.

Cookies

5.1 We, NPS Super, and third parties that provide services on our behalf (such as analytics and advertising partners), use cookies and similar technologies to improve your experience on our website, analyse website traffic, and deliver content and advertisements relevant to your interests.

Cookies are small text files stored on your computer or mobile device when you visit our website. They help us recognise your device, remember your preferences, keep track of your shopping cart, understand how our website is used, and improve our services. Some cookies may be linked to personal data, such as your browsing activity or purchase history.

For users in the United Kingdom and European Union, we process cookies in accordance with the UK GDPR, EU GDPR, and the ePrivacy Regulations. Non-essential cookies (such as analytics and advertising cookies) are used only with your explicit consent.

5.2
When you first visit our website, you will be asked to accept or manage your cookie preferences through our cookie consent banner. You may choose to accept all cookies, reject non-essential cookies, or customise your preferences at any time.

You can also control or delete cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality of our website.

How we use your information

We use your personal data for purposes including, but not limited to:

  • Transaction Management: To process, manage, and complete your orders and payments.

  • Service Administration: To operate and maintain your user account and provide access to our Services.

  • Customer Support: To respond to your requests, inquiries, and communications.

  • Logistics: To arrange the shipping and delivery of your purchased products.

  • Security: To enforce our Terms and Conditions and protect against fraud or unauthorized transactions.